Virgin Media Community

[Beerus12]

Hi all ,i have a big problem they delivered today the new kit for the internet i put cables and everything correctly and the internet it’s not working ,i call costumers service to help me,they told me that they don’t receive signal and someone from technical issues it’s gonna call me or text me in few hours,so i stay all day without internet and waiting for them to solve my issue and not even now no one call me or text me..

[Richw1982]

They are having activation issues nationally at the moment.  That would mean that even though everything has been installed correctly the hub hasn't been activated and will automatically go through once the fault is fixed, hopefully over night. 

[Beerus12]

Well they send me a text that they activated after the kit was arrived.