New kit has not arrived

[Jaxo]

Ordered gig1 last weekend. Already have a line in the house, was told it would arrive on Wednesday for self install but I've not received any kit or dispatch confirmation etc.

The website chat and what's app help seems useless tbh

Order reference is CH2056886270

[Beth_G]

Hi Jaxo

Thanks for your post. Sorry to hear your kit didn't arrive on the agreed date.

What is it your waiting on, is it a new Hub?

If you have not received your new Hub since posting, is your order showing via your online account here?

Let us know. 

[Jaxo]

Hi,vi still haven't received the kit. I would like to cancel the order please.

[Steven_L]

Hey Jaxo,

I'm sorry to hear that you want to cancel your order with us due this issue but totally understand that you have been let down by the service that no customers should experience. If you wish to cancel you would need to contact the team using the methods shown here as we are unable to raise cancellation requests from the forum team. 

Kind Regards,

Steven_L