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jakecodd95
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New internet hub not working.

Rececntly switched to Virgin broadband and have a Hub 3. In the last week the connection has been inconsistent and the last two days non existent. All devices read a strong signal but no connection. We have tried rebooting and resetting but it has made no difference. Now we cant get in contact with anyone at virgin media through any channel to help resolve the issue. Help would be great. Thanks 

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MikeRobbo
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Alessandro Volta
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Re: New internet hub not working.

it may be a good idea to carry out a factory reset on the Hub …

DO NOT DO THIS if the password on the base of the Hub is not legible or missing.

Instructions for Hub 3

Disconnect all unneeded ethernet cables from the rear of the Hub.

With the Hub Powered on use a paperclip or similar and do a pinhole reset.

Depress the pinhole switch for a timed 60 seconds then release.

DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up.

Once a steady white and no other lights are illuminated check your system again.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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jakecodd95
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Re: New internet hub not working.

As i said in the original message we have already tried the factory reset.  

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MikeRobbo
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Alessandro Volta
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Re: New internet hub not working.

Did you use the method that I gave you ?


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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