New installed Hun 3 working but red light?

[Sarsparkle]

I have just installed a new hub3 it did not work to start and it had a red solid light, after speaking to customer services they did a few things and it now works but the light has remained solid red. I asked them if this was ok they said yes it is fine.  On the app it cannot find the hub though although I am connected to the internet. From reading up this red light means something is not right, can someone help clarify this? 
thanks 

[Tudor]

The hub is NOT ok, probably needs replacing. A VM staff member will get to your post, shortly, but probably early tomorrow,

[Ilyas_Y]

Hey @Sarsparkle, thanks for reaching out to us and a warm welcome to the Virgin Media forums.

I'm sorry to hear about the red light on the Virgin Media hub, this would indicate a potential issue with the hub.
I will investigate the matter further for you and assist you on this.
I will send a private message - watch out for the purple envelope inviting you in to a private chat.

Kind regards,
Ilyas.

[Ilyas_Y]

Thanks for speaking with us today @Sarsparkle

As we have arranged a fix for this, we'll follow up post appointment to see how everything is 🙂

Kind regards,
Ilyas.