New installation

[Bobster22]

Hi I have just received a new Hub 5 and installing for the first time . I have called and activated but still no lights . All connections are good. The customer service lady said possible outage in area but when checking online this is not the case and also called to check and have been advised all good . Any suggestions please ? Thanks 

[jbrennand]

When you say no lights - nothing at all?

If there is something - see here for lights explanations

https://www.virginmedia.com/help/broadband/virgin-media-wifi-not-working

If nothing then is it powering on ok - try another plug socket ?

If there is an outage it will be lit and flashing - check the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date faults info. and tells you of more local issues down to street cab/ postcode level.

[Bobster22]

Thankyou , the power socket light is on but nothing on the router ? 

[Tudor]

There is a very small switch on the back on the hub that can be missed.