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New installation

Joining in

Hi I have just received a new Hub 5 and installing for the first time . I have called and activated but still no lights . All connections are good. The customer service lady said possible outage in area but when checking online this is not the case and also called to check and have been advised all good . Any suggestions please ? Thanks 


Very Insightful Person
Very Insightful Person
When you say no lights - nothing at all?

If there is something - see here for lights explanations

If nothing then is it powering on ok - try another plug socket ?

If there is an outage it will be lit and flashing - check the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date faults info. and tells you of more local issues down to street cab/ postcode level.


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Thankyou , the power socket light is on but nothing on the router ? 

Very Insightful Person
Very Insightful Person

There is a very small switch on the back on the hub that can be missed.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2