New installation in our area

[Jonny118118]

Hi, we’ve had virgin media installing in our area for the past couple of months. I went to speak to one of the workers to see when it goes live & he said it’s all ready, just needs a Virgin Media engineer to hook it up to the house. I’ve been on the website & used the postcode checked & unfortunately comes back as unavailable. 

I’ve been advised by twitter support to post on here, as there is a chance of you guys checking & updating the system. 

I’m in Scarborough, North Yorkshire, 

Tia.

[jward2503]

Would you be able to check my address with the lightening team please. We’re in similar a situation. 

[Stephen93]

Hi Jonny118118 & jward2503

       VM started installing the infrastructure in May on our estate, they didn’t finish until August, during the works I’d ask the workmen how long before go-live 1 said end of May & another said end of June, it never happened, then at the end of September things started moving, further cabinets & cabling installed, then low & behold on 1st October I had the email to say Virgin Media Services were available on my street, but only Broadband & the Stream box, no phone or 360 box, that will come later I’m told, anyway I’ve ordered Broadband & Stream box to be installed on 20/10/23 but work needs doing outside in the interim ie cable from the cabinet to the tee outside my house (ps reading other post I’ll not be surprised if there is a delay even though the cabinet is 2 houses away from mine, we’ll see)  so approx 5 months from start to finish, it is a big area they’ve done