Hi,
I have been subject to lose my job from 24th February 2021 as I have been unable to work from home and I will have no access to social security and public fund.
This is due to the lack of coordination from virgin Media pre instill team. My virgin account number is [REMOVED] area code 20.
The initall Installation was suppose to be happening on 2nd February 2021 outside our property then the guy from your third party contractor called 'avon' turn up on the day said their is city fiber work going on so he will be able to sought it out in 2 min if he want to do the job but he can't be asked (said right on my face and walked off) He then deffered it to 17 Feb 2021. Please note city fiber is not doing any work on the road or the property since the 1st of February 2021.
My installation date was cancled with out any notice on 2nd Feb 2021 and 17th Feb 2021 (both times I have had no prior notice and with less then 24 notice got cancelled and deffered. I don't accept that when the contraction engineer who just need to do such a small job keeps deferring my appointment knowing the fact I would loss my job.
Is virgin policies have now changed to make sure if you are non white background then make sure delay the service in order for us to loss our jobs and have no means of income in lockdown so we leave the country. While virgin contracting companies are doing nothing to support us getting the line. I have evidence of cctv with engineers waiting outside our property and having beer can while didn't bother touching the job they actually came in the first place.
Very terrible situation to be in with no Internet can't work and feed the family. Thanks to [REMOVED] who has failed to deliver such service for genal public wo now have to live on support of food bank to feed the kids as no income due to lockdown unable to work from home as virgin engineer from keir contraction messing about for us to be able to provide food to kids.
This is very sad that just due to Internet we loss every thing which I never thought of. Please advice the structure of resalution with detail to either go to embosement or small court hearing process.
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