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New install

Hi all, I am meant to be having Virgin installed on the 9th and just wanted to know roughly when the cable pull team normally turn up? Is it normal for them to turn up the day before install or even with the install technician?
I believe the property had virgin before as there is a grey box on the side of the house but we had building work done around 5 years ago and the wire got cut.

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Re: New install

The cable pull will be done by a contractor, before the Virgin staff come to do the install. 

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Re: New install

Thank you for your reply, i guess they will be out tomorrow then as the Virgin staff should be out on Thursday. just seems to me they are cutting it a bit tight.
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Re: New install

Under 24hrs until the install and still no cable pull. I can see this being a wasted trip for the technician.
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Re: New install

Hi,

Sometimes the cable pull happens the same day, but often if there is a old cable, that will be used since the cables are good for around 20 year.

I hope the install went okay.

Was there any issues with the installation?

 

Thanks,


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