Virgin Media Community

[Chris912]

Hi, 

I’ve just received my quick install and it’s not connecting to the internet. 

After rebooting and doing all the advised steps I looked in the external box outside and the cables don’t connect to anything. 

please can you send an engineer to connect ? 

thanks, 

chris

[MikeRobbo]

All new  / replacement electronic equipment needs to be activated.

Hub Activation number -  0800 953 9500 

Best time to phone is 08:00

[Chris912]

cheers,
don’t think this is the solution, I’ve done an online connection test and it’s said there is an issue. 

They get an automated message to activate when I plug in using the self activation service? 

plus the cables outside are loose, I’m assuming I need an engineer to connect?

[Paul_DN]

Hi Chris,

Thank you for reaching out to us in our community and a warm welcome to you, I am sorry to hear you didn't have a connection to any of your services after connecting your equipment, it sounds like there wasn't  a connection coming in as the cable outside isn't connected to anything.

After checking our end I can see you have since had a technician and your services are all up and running, so it may help others in the same situation can you please advise what the issue was?

Kind regards

Paul.