I'm a new customer and have booked an install for Broadband (1gig). We move into the house Dec 3rd and VM have booked a pre-install on Dec 4th with internal install/set up on Dec 9th. Didn't know anything about a pre-install until we got a text saying they need to do external work (and we don't need to be there - but we don't own it yet so can't have them at the property before we complete!).
Problem is we've got driveway and garden to get across in order to run a cable to the house. How on earth do they do that without digging up my perfectly good new driveway?!
Photo attached if it helps to give me any advice?! The house is at the end of a cul-de-sac up by the white car.
I doubt Virgin Media will touch the paving. In fact it is usually avoided, and can mean a property is classed as non serviceable if there is no other cable route.
However what you could get is the cable run and tacked up that wall to the right. As long as there is some way of getting the cable from there to the house itself.
The work done before install day that you don't need to be there for will be on the road or pavement to provide the access point for the cable back to Virgin Media, and lay enough cable for the on property install itself.
********************************** I work for Virgin Media - but all opinions posted here are my own
Can I just add something? If the tee box in the street is on the left of the drive, yet I want the cable pinned to the wall on the right of the drive, how does the cable get across the driveway to start its journey up to the house?