I've opened my own thread as I've seen advised in another post due to so many people having the same complaints.
My planned install date has now been cancelled twice, both times within 48 hours of when it was due to take place.
30/03/21 - Ordered the service for an install of 21/04/21
19/04/21 - Contacted via telephone. Told that there was a blockage and that they needed to secure permits - Told this wouldn't be a problem and it would definitely be installed on 06/05/21. "The permits had already been applied for"
04/05/21 - Receive an email (no phone call this time) Delaying my install to the 19/05/21. No reasons outside of the default message stating permissions and permits
My existing connection with Vodafone is "beyond the point of no return" on it's disconnection date of 15/05/21 so I am now due to be working from home with no internet connection thanks to VM.
I've spoken to the installation team in a call centre who are sending me a 30 day sim but with no mobile modem to use it with. This is not good enough. My mobile phone is locked to another network so cannot be used with the sim. To make matters worse I've now been sent a new "contract" to my email with a higher price than when I signed up originally!
I signed up for a service and was given an install date which I used as a basis to end my current contract. I even left a 3 week overlap in service to help with the transition. I need a solution to be provided by VM so that I can continue to work from home from May 15th until such time as they are able to complete the work to connect me to their network.
I left VM over 10 years ago at another address due to their terrible support and the only reason I've gone back is that FTTH is not yet available via other suppliers. I'm already regretting not just putting up with 70MB FTTC.