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Stephenkane85
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New install cable

Hi there,

 

my install as a new customer is supposed to be installed tomorrow.... can I ask does the guy that calls out to sort the install also do the cable from the black box at the bottom of my drive way to the house? It’s just no one has came out to do that part yet and I thought maybe the person doing the outside out would be different then the internal installer.

 

thanks 

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VM-Jon
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Re: New install cable

Hi, Yes there will be a team come first, sometimes this is only the day before.

If you would like to send me your details privately I can check your install for you.

 

Thank you

Jon

 


Here to help! I'm an install manager helping out whilst working from home. Find out more


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Stephenkane85
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Re: New install cable

Many thanks for your reply Jon ..... I had just read your reply and about to send you a private message and the Virgin media van pulled up outside my house to lay the cable..... excellent job and hopefully tomorrow morning the install goes as smooth. 

once again many thanks for the quick reply 

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Emma_C
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Re: New install cable

Hi Stephenkane85, 

Just popping by and seeing how the install went? 

Do let us know if you need anything else. 

Emma_C - Forum Team
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