New install - different property.
Guys came round last week to pull the cable (using Openreach ducts) to the property but realised that the concrete driveway needs a it cutting where the duct comes in. They couldn’t do it as they didn’t have the tools, so another team would have to come. Couldn’t say when…
The install is supposed to happen on Saturday.
I got a call from someone at VM yesterday to ask me all the basic stuff I have to the guy when first registering (phone number, yes we want to port it from BT, package details, installation date…etc).
So far not filled with confidence that this will happen, as Customer Services know nothing about the cable pull and need to cut a bit of the drive near the duct.
Any suggestions as to who I can speak to? Contacting CS was even more difficult as I do have an account number, but nothing seems to be set up yet!