I have had virgin media broadband installed for around a week now and i am having connectivity issues. There seems to be period where the latency sky rockets for a short period and then recovers. This makes streaming Netflix and playing PS4 almost impossible with the lag spikes.
The issue seems to be worse over WiFi than a cabled connection. i have already attempted changing WiFi channels etc but this does not resolve the issue.
As others have stated, the downstream levels are too high, they need to be between +10 and -6 and an engineer will need to come out t adjust those. try using the online webchat to get this booked in for yourself.
whilst doing that you can also change the smart wifi settings yourself, this will help also.
Login to your hub -
type 192.168.0.1 into your web browser
insert hub password (8 digits long on the bottom of your hub)
Advanced settings > Wireless Signal > click 'disable optimisation' > then apply changes.
you can also change the 2.4G and 5G to manual, then select channel 6 or 7 for 2.4G and 36 or 40 for 5G
bandwidth changed to 20/40 on 2.4G and 20/40/80 on 5G
apply changes also
hope this helps
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