on 05-03-2022 21:11
Brand new Virgin media customer. I opted for the self install option but can’t get past the green flashing light.
have tried various restarts and re sets. Have run the online test to check the service and equipment. Got the text earlier today to say good to go.
have read various posts on the forum but no help yet I’m optimistic an engineer visit can be arranged.
Do I need an engineer? How do I go about getting one?
I’ve been without the internet since 29th January with my previous/existing ISP and thought this would work straight away. I’ve lived here for 7 years nearly and the Virgin boxes were on the wall inside the house before I moved in.
Thank You for any help and advice
Answered! Go to Answer
on 09-03-2022 14:34
All sorted. The engineer rang me when he was on the way and had to go out to the cabinet in the street and do a bit of work there.
Didnt take him long and I now have the speed advertised. Very happy. Thank You
on 05-03-2022 21:33
on 05-03-2022 22:00
Thank You. Typically they are closed this evening but I will try again tomorrow but it’s Sunday so not expecting anyone to answer
on 06-03-2022 08:40
Engineer booked in for Wednesday. They ran a load of tests while I was on the phone this morning and still no resolution.
Ive been without internet for 5 weeks due to my other ISP service and now a few days longer with my brand new one. I’m cursed lol
on 08-03-2022 08:48
Hi @Matthew27,
Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that you've had some issues with your install recently!
I'm glad to hear that you've been in touch with our team and have an appointment booked in to have this issue looked over.
Please keep us updated on how you get on and if you need any further help after the appointment.
Thank you.
on 09-03-2022 14:34
All sorted. The engineer rang me when he was on the way and had to go out to the cabinet in the street and do a bit of work there.
Didnt take him long and I now have the speed advertised. Very happy. Thank You
on 11-03-2022 15:46
This is great to hear @Matthew27
Thank you so much for letting us know and please do pop back to the forums if you ever need help in the future.
Thanks again.