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c9bla1975
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New hub3 replacement

I today received a replacement hub 3( thank you for sorting this VM), now can anyone help me to connect it to my virgin media connect app, it keeps saying failed also how to connect the boosters I have?

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Tudor
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Alessandro Volta
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Re: New hub3 replacement

Try reinstalling the connect app.


Tudor
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newapollo
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Hero
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Re: New hub3 replacement

You don't really need the Connect app.

Log into your new hub 192.168.0.1 and then click on connected devices -  One of them should show the address of the WIFI booster.

Copy and paste the main part of its IP address into your web browser eg if it's 192.168.0.16/24  then type in 192.168.0.16 and when the page opens follow the instructions.

Just in case you need to set up or re-pair your boosters again you can follow the directions here  Virgin_Media_Booster_setup.pdf 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I'm just a normal customer here to share my knowledge, I don't work for Virgin Media.

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