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c9bla1975
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New hub3 replacement

on ‎10-06-2021 21:44

I today received a replacement hub 3( thank you for sorting this VM), now can anyone help me to connect it to my virgin media connect app, it keeps saying failed also how to connect the boosters I have?

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Tudor
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Re: New hub3 replacement

on ‎10-06-2021 22:54

Try reinstalling the connect app.


Tudor
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newapollo
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Re: New hub3 replacement

on ‎10-06-2021 23:09

You don't really need the Connect app.

Log into your new hub 192.168.0.1 and then click on connected devices -  One of them should show the address of the WIFI booster.

Copy and paste the main part of its IP address into your web browser eg if it's 192.168.0.16/24  then type in 192.168.0.16 and when the page opens follow the instructions.

Just in case you need to set up or re-pair your boosters again you can follow the directions here  Virgin_Media_Booster_setup.pdf 

Dave

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Megan_L
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Re: New hub3 replacement

on ‎14-06-2021 12:05

Hi c9bla1975, 

Thanks for coming back to the forums to get this looked into with the Connect App 🙂

I am glad we managed to get a new Hub provided for you, I am just sorry the Connect App doesn't want to play ball now!

I can see you've already been given some useful info from @newapollo, has their advice helped in order to get to the information you need?

If you still need help with the Connect App, please try reinstalling it to see if this works.

Let us know if you need more help!

Thanks,

Megan_L

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