on 30-06-2021 13:17
Hello everyone.
I've just joined VM and received today my quick start package (hub) as my place had VM before. "here we go" I thought "finally getting my own Internet" . Plugged everything in, router doesn't even turn on. Cables are well connected, switch is turned to on. Changed socket, still not working. Landlord used to have VM, still has the router, tried the old power cable, still not working.
Tried the new power cable and old router and what do you know, it turns on. Basically received a broken router (hub) on my very first experience with virgin media.
Whats the next step here?
Answered! Go to Answer
on 02-07-2021 20:53
Just a quick note to confirm you're satisfied with the response and efforts of the forum team? Remember if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand.
Regards
Lee_R
on 30-06-2021 14:06
on 30-06-2021 14:09
Hub 3.0 if I'm not mistaken. Just left my house but I can confirm in a few hours. Almost certain it is the 3.0 hub though
on 30-06-2021 14:29
on 30-06-2021 14:48
Hi.
Yes I have tried that. Also tried in the off position in case it was mislabelled. Tried a different cable from an old hub 3.0 as well. The old cable on new router doesn't work. The new cable on the old router does work. So the cable is fine, but router won't turn on
on 01-07-2021 07:35
Hello,
Restart all your equipment
You can sometimes solve problems with your equipment just by restarting. Switch off your Virgin Media Hub or Super Hub and computer, wait a few seconds and then turn them back on again.
on 01-07-2021 07:39
@george95846 wrote:Switch off your Virgin Media Hub or Super Hub and computer, wait a few seconds and then turn them back on again.
Did you get to the wrong thread? In case you didn't: I can't switch off any hub because it doesnt turn on. As in, no power, nothing.
In any case I've called VM and got an engineer to come in. Hopefully he'll bring a replacement
on 02-07-2021 13:24
Hi @lemosilveira thanks for posting and welcome back to our community.
I am sorry to hear that no power is getting to your hub and the impact it may be having on your household. Please let us know how the tech visit goes. On that note, have you confirmed the appointment by viewing it on your online account? Or received a text message?
Regards
Lee_R
on 02-07-2021 13:27
Hello.
Appreciate the reply. I have started a new thread with some more info/content here.
To put it shortly, I will have an engineer on monday yes, hopefully with a new Hub. But to be honest im not even expecting that great of a service at the moment considering what i've just been through on customer support.
on 02-07-2021 13:33
I would like to check your account from here @lemosilveira
I am going to send you a quick private message.
Regards
Lee