I've just joined VM and received today my quick start package (hub) as my place had VM before. "here we go" I thought "finally getting my own Internet" . Plugged everything in, router doesn't even turn on. Cables are well connected, switch is turned to on. Changed socket, still not working. Landlord used to have VM, still has the router, tried the old power cable, still not working.
Tried the new power cable and old router and what do you know, it turns on. Basically received a broken router (hub) on my very first experience with virgin media.
Yes I have tried that. Also tried in the off position in case it was mislabelled. Tried a different cable from an old hub 3.0 as well. The old cable on new router doesn't work. The new cable on the old router does work. So the cable is fine, but router won't turn on
Hi @lemosilveira thanks for posting and welcome back to our community.
I am sorry to hear that no power is getting to your hub and the impact it may be having on your household. Please let us know how the tech visit goes. On that note, have you confirmed the appointment by viewing it on your online account? Or received a text message?
Appreciate the reply. I have started a new thread with some more info/content here.
To put it shortly, I will have an engineer on monday yes, hopefully with a new Hub. But to be honest im not even expecting that great of a service at the moment considering what i've just been through on customer support.