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New hub, green flashing power light

Hello, just setting up my virgin hub 3, been a few hours to let it set up etc but it's still flashing green on the power light. I have it plugged in securely (see photos) but network tests are coming back with issues.

The previous tenants may have had Sky broadband as there is a dish, would they have messed with the virgin connection?

I was originally supposed to get an engineer but they cancelled it because of Covid and I assumed I could do the quick start.

Any help is appreciated, thanks.



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Alessandro Volta
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Re: New hub, green flashing power light

It sounds like the box hasn't been activated yet.

VM have recently started pre-activating their equipment, and the box should call "home" and be activated within 30 minutes, however sometimes this fails and the advice is to sign into Service status at the top of this page and run a test against the equipment you are installing. By doing this VM will be able to reboot the box or put you in touch with the right team.

You could also try the following, call 0800 953 9500 to activate the box. You will need the box serial number, and your account number and area code.

You could also try contacting New accounts and Set Up for them to complete the setup and activation. That is 150 from a Virgin landline options 1,1,1 and 4 or 0345 4541111 from any other phone, options 1,1, 2 and 4.

Best time to call is 08:00

BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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