Virgin Media Community

[Helphelphelp1]

New hub arrived and has been activated but it is stuck on solid yellow line. 3 days of trying customer services and no luck. What next?

[Andrew-G]

Is it not working, or is the only issue a yellow LED?

You've tried a pinhole reset? 

Experience here is that a biro is not suitable, the best tool is an unbent paperclip or a SIM card removal tool, and push in firmly and hold for 30-60 seconds. When it has recovered from the trauma, you'll need the Settings password from the label on the base, not to be confused with the default wifi password. 

[Ashleigh_C]

Hi there @Helphelphelp1

Thank you so much for your post and welcome back to our forums! 

I'm so sorry to hear that you have faced this issue with your account! Can I ask if you have been able to resolve this since your last post?

Thank you.