on 11-09-2023 18:17
I have just received a new hub 5 as I need to change my phone connections. However there is no power supply and my old hub power connector is too big.
I rang 150 and was told that the switchover date for my phone is not until November so I will be sent a power supply 2-3 weeks before then.
Seems a bit stupid to send me only the hub now. Not sure the advisor knew what he was talking about
Anyone else have this issue?
11-09-2023 19:20 - edited 11-09-2023 19:20
The power supply should have been supplied at the same time as the HUB.
The advisor was incorrect.
on 12-09-2023 12:56
Rang 150 this morning and an engineer is now delivering the power supply for the hub in 2 days time. Apparently if they send it in the post it means my internet wont work as my old hub gets deactivated when they send the power supply!
on 14-09-2023 13:04
Hi @SuperOxford, thank you for your posts.
Just to confirm, have you now received the power supply?
Regards,
Daniel
on 14-09-2023 14:55
Yeah. The engineer brought the power supply this morning and the new hub has been activated and is working fine.
Thanks
on 16-09-2023 15:59
Great stuff, glad to hear it 😊 Thanks for the update.
Please let us know if you need anything further, we're always happy to help.
Regards
Nathan
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