Most of the options on the 1111 number tell you the call centers are closed, and when I can get through to someone - they say they need to put me through to faults. Which either results in the thing telling me the call center is closed, or I wait an hour listening to music for nobody to answer.
Similarly the 9500 number just tells me to go to a website, press 1 for a link to be text to me for help or I stay on the line for hours listening to the hold music.
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
I'm sorry to see you're having problems with the Hub 3 and have tried to get it working but it's still not working for you. I'm also sorry that you've been unable to get in touch with us to get this resolved. I'm unable to find your details so I'll send you a Private Message so I can take a look at it from our side.
Thanks for the details @Commanderkeen85 and I've been able to see where the issue is. Your old Hub was stuck on our system preventing your new Hub take it's place. This has been manually pushed through and should be activated also.
Please allow about an hour for the system to update itself and try the new Hub again. It may be necessary to reboot it and let me know if there are any issues with it.