Virgin Media Community

[Cal95]

Hello, I have recently purchased a newly built property only 4 houses. From the postcode I can see all the houses on my road have virgin and the houses across from my house have it also, they are around 4metres away across the road (virgin area). How do I get this installed to my house please which I will be moving into on 4 weeks. My wife and I are key workers and require access to the broadband for working from home(read on the site the NHS are being prioritised, can send ID photo as required). The website says this is not available on any of the newly built houses using the postcode checker (house is showing and is on royal mail etc).

[VM-Jon · Accepted solution]

Hi there,

I am happy to take a look at this for you. I will send you a private message for some details.

Thank you

Jon

[Cal95]

Great thank you. I await your message. How long does this process take for clarification?

[VM-Jon · Accepted solution]

Message sent.

thank you

[lukachi07]

Hi Jon,

I have the same problem, i signed up to Virgin Bundle yesterday, they said the engineer will come in March, which is too long. 

Today i visited the new house and it seems all of us have Virgin brown cable box outside, the area is new built houses. 

Can you help me as well please? we are working from home and need the internet. Thank you

[VM-Jon]

I can take a look for you for sure. Please private message me your details and I will see what’s possible for you.

thank you

Jon