I moved home last week and had a activation date for today (011/02/23)
It took all my equipment to my new property as recommended. I contacted Virgin and arranged activating the line at my new property. I received a text message to activate my equipment to which never activated.
I turned the equipment on and it has gone through its boot up process. the wifi light cycles gree/red/white and the Internet light is white power light is white. However I still have no Internet or TV after almost 4 days, despite 3 further activation attempts via Virgin, the attempt yesterday was while 2 Virgin Media engineers were present after checking my connectivity was ok (which they confirmed it was).
I am contracted to work from home, but without a successful activation I have had to take annual leave until this problem is resolved.
My TV is also displaying fault code 7400 and I am missing all my channels, but can watch my recordings.