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New house found cut wire

AustinCowers
Joining in

Got a call about my old house connection being taken over by its new owners, and while on the on the phone I updated address, upgraded package, and eagerly awaited new hub3 which arrived late this afternoon. Upon installing the new hub, I fitted the cable into the wallbox.  Felt a bit baggy so took the cover off only to fine out there's only about 1ft of cable which was pushed into the wall!  So I don't even know where the cable comes from 😞 

Fastest way to get an engineer? We've been in the house 1 day, need to work next Tuesday from home! 

Desperate help needed 

 

Alex 

1 ACCEPTED SOLUTION

Accepted Solutions

goslow
Alessandro Volta

Call the pre-installation and delivery team on 0800 052 1734

See where this Helpful Answer was posted

2 REPLIES 2

goslow
Alessandro Volta

Call the pre-installation and delivery team on 0800 052 1734

Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

Hi @AustinCowers,

Welcome to our Community Forums! Thank you for your first post and sorry to hear that you're having some issues with your connection and install!

Glad to see that @goslow was able to provide some additional information on how to get in touch with our Pre-Install team. If there's anything else you might need assistance with, please let us know. We're here to help.

Thank you! 😊 

Paulina_Z
Forum Team

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