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oliverjudson
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New home connection

Hi - we moved into a new house today and got the self install kit but I cannot locate the access point, I think it has been removed. How can I book an engineer to sort this?

 

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stabilo00
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Re: New home connection

Have you a brown box on an external wall usually at the front of the property ?
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oliverjudson
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Re: New home connection

Hi,

Yep we do as per the attached photo.

Thanks,

 

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stabilo00
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Re: New home connection

Trace the cable coming from that box.
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oliverjudson
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Re: New home connection

I have followed the cable, found the right connection but it doesn’t seem to connect to the router cable. I’m getting an error to say that they are no fully connected. Each end doesn’t fit into each other. We’ve tried to use a connector but the connection still isn’t working.

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skaracay
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Re: New home connection

Hi @oliverjudson,

I am having the same problem. Where is attached photo?

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oliverjudson
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Re: New home connection

69082FA9-EB9B-4A29-BD9B-BBECA28AA92B.jpeg

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skaracay
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Re: New home connection

Thank you, @oliverjudson.

Unfortanelty so I could not find such a box.

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