Ok , signed up full package , received a message your equipment is on its way and you will be sent a code for collect plus this is on a Friday for collecting Saturday,no message with code rang Virgin , long wait finally got a code drive to store , nothing there came home .
rang Virgin long wait , spoke to a woman who said she was going to do a quick start order , promised same day or early morning next day , baring in mind I have two people that need internet to work from home , nothing on the day or day after .
rang Virgin another long wait to speak to a man who ended putting me on hold without telling me for half a hour for it to come back on with a woman’s voice asking me my name etc as from the start or new call .
I asked for the previous persons name and was refused I asked her name and it was ZEL , I told her to look at the information on her screen and tell me a solution, she said the equipment is with yodel and that’s all she knows , I asked to speak to a team leader , supervisor or manager she replied because it was Monday there were no one there and disconnected the call .
I live in a area where the only internet of any speed is Virgin otherwise as probably every other person would have done is tell them to shove it where the sun does not shine but here I am in the blackness of nothingness with no answers
