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samappleton1405 · ‎12-09-2022

I've signed up for a TV and broadband package after moving into my new home. I have an appointment for tomorrow morning for an engineer to come and connect the broadband. Should I of recieved a modem and TV box through the post or does the engineer bring them?

I've phoned virgin customer services who can't tell me anything as I don't have a phone password which I have to wait for it to come in a letter.

nodrogd · ‎12-09-2022

If you have a manned install booked the technician will have everything needed in his van. Boxes are only sent out for self-installation s.

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nodrogd · ‎12-09-2022

If you have a manned install booked the technician will have everything needed in his van. Boxes are only sent out for self-installation s.

VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Matthew_ML · ‎14-09-2022

Hey samappleton1405, thank you for reaching out and a warm welcome to the community and also to Virgin Media.

As mentioned above the tech would normally bring the equipment.

How did the appointment go, everything go okay? Thanks

Matt - Forum Team

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