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New customer

Joining in


I am moving into a property next month. I knew the current tenant and they have virgin media as their wifi provider. 
I would like to also use virgin media as my provider and make use of a new customer account, but I’ve read on this community forum that the propert needs to not have virgin media for 90 days before it can have a new customer in it. Is this true, I can’t do without internet for 90 days and this would force me into going with a different provider. 


Very Insightful Person
Very Insightful Person

Not true. Can be quick as long as the previous tenant has terminated their contract.

I think the 90 days in when someone terminated their contract and want to rejoin for a cheap deal.


There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Forum Team
Forum Team

Hello Scotty_87, thank you for reaching out and for your interest in joining Virgin Media.

As mentioned above you will be fine to join us right away or even ring up right now to plan it in advance if you wish.

You can contact sales on 0800 183 1234, they are open between 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday.

Please do let us know how you get on. Thanks 


Matt - Forum Team

New around here?

Tuning in


If you'd like to join and are a new customer you can do so by texting Virgin Media, text the following: 

Your Name 

The full address including the house number, street name and postcode. 

Tech ID  28708