Virgin Media Community

[Sylviamason8383]

Hi I’ve recently had my virgin media services installed and started. But I’ve had no emails with account number or area code so I am set up my online account or app. Could anyone tell me why?

[Anonymous]

Have you checked your spam and junk folders etc? 

[Ashleigh_C]

Hi there @Sylviamason8383

Thank you so much for your post and welcome back to our community forums! 

I'm so sorry to hear that you have not yet had your email with your details! I'd be happy to take a look for you. 

I will send you a PM now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Thank you.