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Sylviamason8383
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New customer

Hi I’ve recently had my virgin media services installed and started. But I’ve had no emails with account number or area code so I am set up my online account or app. Could anyone tell me why?

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Anonymous
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Re: New customer

Have you checked your spam and junk folders etc? 

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Ashleigh_C
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Re: New customer

Hi there @Sylviamason8383

 

Thank you so much for your post and welcome back to our community forums! 

 

I'm so sorry to hear that you have not yet had your email with your details! I'd be happy to take a look for you. 

 

I will send you a PM now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

 

Thank you. 

Ash_C
Forum Team



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