Hi, I’ve never done Virgin Media wifi before and was wondering if I could get some help. I don’t have the virgin media internet adapter like on the box. I have an old Telewest connection. Am I able to disconnect this cable and plug in? Any advice welcome. Thank you
If you have an old Telewest box, there should be one or two threaded F sockets on the bottom, if it’s one use this, if it’s two use the one marked TV, I think it’s the left one. The new cable from the hub should just push onto this socket. If there is already a wire one the socket, it will need unscrewing first.
Thanks for posting and welcome to both Virgin Media and the community.
I am sorry to hear you're having difficulty with the QuickStart set up. Have you followed Tudor's brilliant advice in getting this sorted?
If you're still having issues, please see here - https://www.virginmedia.com/broadband/installation
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