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New customer to Wi-Fi in general. Struggling with Hub 3 setup

Joining in

Hi, I’ve never done Virgin Media wifi before and was wondering if I could get some help. I don’t have the virgin media internet adapter like on the box. I have an old Telewest connection. Am I able to disconnect this cable and plug in? Any advice welcome. Thank you 


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I have pictures of my connection (old testwest). Any advice on how to connect my Hub 3 is greatly appreciated.

Very Insightful Person
Very Insightful Person

If you have an old Telewest box, there should be one or two threaded F sockets on the bottom, if it’s one use this, if it’s two use the one marked TV, I think it’s the left one. The new cable from the hub should just push onto this socket. If there is already a wire one the socket, it will need unscrewing first.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Hi Gerry67

Thanks for posting and welcome to both Virgin Media and the community.

I am sorry to hear you're having difficulty with the QuickStart set up. Have you followed Tudor's brilliant advice in getting this sorted?

If you're still having issues, please see here -

Please keep us posted if you need further assistance

Best wishes,

Forum Team

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