Hi I ordered a package on 5th February from virgin media and received an email confirming my order. It said I would receive a contract "soon" and I'll be contacted within 48hrs if there are any issues.
I've still had no contract sent (not in spam either).
I've spent 2 weeks trying to get in contact with the sales team but have had no luck. One customer service rep finally confirmed 'there was a problem with my order' and offered to put me through to sales - but sales are never there and cut me off before I get to speak with them.
My new package is supposed to arrive on 5th march and yet I have no idea what's going on. Can I please have an update ASAP from one of the mods here?