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New customer - self install, Hub not working

Just joined


I am a new customer to virgin. I have received self set up pack . My hub seems not working. It has red light. It start with white light and blink couple of time, then it go to red. I have reset the hub as forum advices . Still the same. Rang the number but it says it’s up and running. Please help 



[MOD EDIT: Subject title changed for clarity]


Community elder

What do you mean by not working?

Forum Team
Forum Team

Hi @849700402 

Thanks for posting, welcome to the community and indeed Virgin Media 🙂

Sorry to hear of any install issue. I can see from checking the system you've since called/chatted to the team and booked a technician visit in.

Please let us know how the visit goes or if you need any further help.

Best wishes.

Forum Team

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