New customer - router not turned up!

[cedwards11]

Hello,

I am moving into my new house next Wednesday and I ordered my virgin media connection about 3 weeks ago and it has not turned up. 

I can’t contact anyone as I don’t have an account number or area code yet. Can someone help me please find out what’s happening? I went with quick start but I think I may need the entry point of the virgin line moving, should I wait to get this done? 

Thanks

[VM-Jon]

Hi @cedwards11 

Thank you for reaching out to us here, to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon