New customer - quick start order not being processed?
a week ago
I am moving to a new property and wanted to set up a Virgin broadband account there (I am not currently with Virgin). The current residents (who are moving out) are on Virgin.
I signed up for Virgin broadband on 30/10/2020, received my confirmation email etc and was due to collect my QuickStart kit on 13/11/2020. After my initial confirmation email, I have not received anything further from Virgin Media.
I spent Friday afternoon chasing this up on webchat and was directed to call the Sales team this morning. The advisor that I spoke to advised they would look into it and call me back in 5-10 minutes - it's now been 2 hours and I haven't heard anything.
All I have is the order number on my confirmation email, but no account number. Can anyone suggest what else to try?
Re: New customer - quick start order not being processed?
a week ago
Almost exactly the same here. Signed up 14/10/2020 and was due to pick up the kit 13/11/2020. I've had a couple of texts from VM saying Connect+ will contact me when I can pick it up, but no such contact. I checked with the shop today, as they are closed and have a phone number posted, and they have been closed since before my order and not accepting deliveries anyway.