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New customer order incorrect

I am a new customer and placed an order for tv BB telephony and 2 mobiles and I have received 1 sim when it should have 2 and a new number which I don’t want, I want 2 and numbers ported to Virgin , I also want my landline number ported which isn’t anywhere on the orders. I cannot get help on web, contact numbers, App or hot buttons on the portal, I spent 2 days on chat waiting to get someone to help to no avail. Can anyone help me get to a person who can help as I’m due the install on Monday and I need this sorted before it’s too late

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Re: New customer order incorrect

Have you requested number transfers from your present operator? 

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Re: New customer order incorrect

Sorry just learning how to reply, I have the pac codes from my old supplier and they have been informed I’m leaving.

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Re: New customer order incorrect

Did you give the PAC codes to VM? 

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Re: New customer order incorrect

I haven’t been able to do that since I can’t get any  point of contact to work

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Re: New customer order incorrect

You could try the text number. 

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Message 7 of 9
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Re: New customer order incorrect

You will be given new numbers to start with but they'll eventually port your old numbers across but they won't be able to do this until you've told them your pac code. Either keep trying on the phone or text them. 

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Message 8 of 9
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Re: New customer order incorrect

I wanted to make sure I have 2 mobiles to be set up as Virgin have sent me instructions and a sim for 1 only with a new number, I cannot chance not getting the numbers ported as they could be re-allocated by VF or recovered to BT there’s nothing to support moving my landline number either and given my lack of getting anyone to help I could see if drifting through.

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Message 9 of 9
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Re: New customer order incorrect

Sorted I hope, got through on the telephone eventually. Thanks to all.

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