Me and my wife recently moved home never bothered having WiFi before just using data on our phones suited us fine, but where we have moved to has poor signal, so searched and found a good deal for broadband only with virgin, so went for it did all the necessary happy days, virgin is available in my area, this was on the 13/11/22 then received email to say you have a install date of 30/11/22 sweet things are moving fast, on the 30/11/22 a nice install engineer turned up and looked confused there was no cable for him to connect anything to, he calls his boss to find out more, turns out we have been put for rescheduling so it won’t be today, had a missed call from customer service and that was a joke 40 min of being passed around like an unwanted puppy, and got no straight answer, weeks passed before I noticed some green paint on the path outside by the wall then some ground work lads turned up dug a hole then filled it in.
kept getting random calls from customer service about the delay, then got told a installation date of 20/01/23.
I then get another call from customer service again in poor English saying sorry for the delay but we would like to offer you a free mobile broadband device while you are waiting to get you online it is completely free and no charge to me but we will have to run a 2nd credit check on you?
This didn’t sound right so I declined it.
I also received various email in December and January about delayed installation I then get another install date of 20/02/23 at this point I really don’t care anymore, some groundwork crew has already been out and sprayed arrows all over the path outside in white paint to say where cabling goes, then a few days later get another poor English call say very sorry about the delay but we won’t be able to install at your address, I then tell them they have sent me a email with a installation date, I then hear some confused sounds (bit like Lizz Truss did) then get oh hang on I think you’re the wrong customer, after some silence yea sorry your installation will be on the 20/2/23 thank you bye.
Now I’m confused am I getting virgin media or not?
Anyway I can do the 20/2/23 as I’m at work so I change the appointment to the 28/2/23 on the app.
A few days later 9/2/23 get a email saying we have had to cancel your order as were unable to bring virgin media services to your home.
so I tried to chat with one of the team in the chat box to find out why this has been cancelled after an hour of waiting I get to rate the person that has dealt with my issue ? It would have been nice if they even responded.
Can anyone explain to me why this has now been cancelled?
There is cable in the street as 2 properties to my right have it.
A little more detail on why would have been appreciated, not just sorry we can’t bring services to you.
Poor show all round Virgin media.