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New customer - no wall socket

lesharkey
Joining in

I’ve just received all my pack and went to set it up as said I was suitable for self installation, however I don’t have a wall socket - any ideas ? I have wires from previously having VM. Thanks 

7 REPLIES 7

carl_pearce
Community elder

You don't need a wall socket specifically, as long as you have the relevant cabling to VM's network.

Post a few pictures of what you have.

IMG_8879.jpeg

IMG_8881.jpeg

 Hopefully you can see photos below. This is the main wire 

IMG_8882.jpeg

Adri_G
Forum Team (Retired)
Forum Team (Retired)

Hi, lesharkey.
Thanks for joining our help forums and welcome to the VM community.

We're sorry to see you've received your equipment but were unable to activate your services due to the wall socket missing.

We'd love to assist, have you managed to reach our team so we help out with this and find the best way to complete the install, since you posted about this issue?

Please let us know as well if you've tried to follow the Quick-Start Install guide and process so far as seen here and if this worked for you, we'll be eager to support you further.

Adri
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


That's the cable to use for your HUB.

Don't bother using the one included in the kit, just screw the cable you have directly to the HUB.