Menu
Reply
alsayedgamal
  • 1
  • 0
  • 0
Joining in
207 Views
Message 1 of 3
Flag for a moderator

New customer - no wall socket

I'm new here I expected to receive the wall socket but I didn't and the setup steps requires connecting to virgin wall socket. what should I do ?

 

 

[MOD EDIT: Post split from old thread]

0 Kudos
Reply
jbrennand
  • 29.1K
  • 2.9K
  • 5.48K
Very Insightful Person
Very Insightful Person
197 Views
Message 2 of 3
Flag for a moderator

Re: New customer - no wall socket

If they sent a quickstart pack then they know there has been a working connection there at some point in the past.

Find your omnibox (brown or white) on the outside wall and trace the incoming cable to where it enters your property. The wakll socket should be on the other end of the "hole". A previous occupant may have concealed it - or decorated over it - or even removed it!

In which case you will need to call in and get the Tech install

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
Laurie_C
  • 978
  • 29
  • 91
Forum Team (Retired)
Forum Team (Retired)
123 Views
Message 3 of 3
Flag for a moderator

Re: New customer - no wall socket

Hi alsayedgamal,

 

Thanks for getting in touch, and a warm welcome to the Community Forum!

 

Have you been able to get this issue resolved, or is there anything that I can help you with today? Please let me know if you have any questions or concerns.

 

Kind regards,

Laurie

Laurie_C
Forum Team
0 Kudos
Reply