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New customer, no internet access

Hello, I am a new customer and picked up my quickstart kit yesterday and have been unable to connect to the Internet. I've tried multiple devices, all connect to the router but without Internet access. 

I have followed all the steps to try and resolve the issue (rebooting, turning off and on again, factory reset), I've been on hold last night and today with customer services 3 times for an hour each time before being cut off.

I am currently on hold as I type this

We received a text this morning to say it has been activated yet it still isn't working. 

I am only getting a solid white (yellowish?) light on the router, so it appears it should be working fine. 

Any help would be greatly appreciated.

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Re: New customer, no internet access **UPDATE**

I finally got through to a very helpful gentleman who resolved my issue. It took 5 mins for him to reset it on his end and get it up and running.

Off to a rough start but at least it's sorted now.

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