Virgin Media Community

[Benjaminr]

Hi there,

I’m moving into a house with an existing Virgin Media account next week.

I’ve taken out a new account and have received and approved the pre contract agreement, but I’ve heard no more information and haven’t received a customer number to be able track delivery of the router or anything else.

Am I missing something? Or would someone mind providing some guidance on how the connection will be terminated once the seller moves out and mine enabled when I move in?

Hope that makes sense and thanks in advance!

[VM-Jon]

Hi @Benjaminr 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon