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New customer internet access denied

Hello everybody.

 

Im writing here as i cannot find any answer. I received my Hub 3 yesterday in the morning. After 2 hours of reading what im doing wrong and why i see just green steady wifi light and flashing green base light i tried to contact virgin and found out i need to acrivate. So i did. Still didnt help. I tried to call but because of covid noone use phones so i used live chat. I was told everything is fine but when i said its not i was told i am going to be redirected to technician which will answer me in next 24 hours .... but it never happened. I thought i will write here 🙂

 

When i connect to my router i can see that internet access is denied and in device information network access is blocked. I upload some screenshot as well.

20201027_172242.jpg

20201027_172200.jpg

 

Appreciate any response 🙂

 

Thanks

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Re: New customer internet access denied

20201027_181301.jpg

little update as im retarded and didnt cover MAC 😛

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Re: New customer internet access denied

Hi camell,

 

Thanks for posting and sorry for the late reply, 

 

Sorry to see you've been having some issues setting up the hub.

 

I've been able to locate your account using your forum information and can see you've been able to speak with an agent regarding this.

 

If you do still need help with anything let me know.


Alex_Rm

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