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Nadiamacp87
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New customer installation

Wanting to join Virgin Media broadband and looking for some advice as to whether there will be any installation fees. 

When I pop my postcode into the Virgin Media site, it says that the free DIY install pack is available for my house. However, I cannot see any virgin media box / connection / cables in my property and am worried that something has been removed. 

How would I know if my property is set up for Virgin Media broadband? And if the DIY kit does not work and I require an engineer to come out, what would the cost of this be?

Many thanks 🙂 

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VM-Jon
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Re: New customer installation

Let me help, the first thing to check is if the property has had service before so I will drop you a private message for your details and we can take a look.

many thanks and welcome to the forums .

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


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