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New customer, green light flashing

haristanwir
Joining in

on ‎14-12-2022 10:38

Hi Team,

Got my quickstart pack yesterday, but after connecting to the wall socket the hub 3.0 green light is blinking.

The wall socket and wiring was alteady done on the property by the previous tenant.

Attaching the outdoor wall socket picture for reference.

Is there anyway i can book an appointment with an engineer or a technician so this can be sorted out?

Screenshot_20221214_103803_Gallery.jpg

 

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Tudor
Very Insightful Person
Very Insightful Person

on ‎14-12-2022 12:04

It’s possibly the hub has not been activated.

Call Equipment activation on 0800 953 9500

If that fails:

Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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