on 29-09-2022 11:06
I ordered broadband on 11-SEP-2022 and I still haven’t received my self installation kit. I was informed it would arrive on 16-SEP-22, then I was notified it would be delivered on 20-SEP-22. I've not received the self installation kit.
on 29-09-2022 15:09
Mine is supposed to be installed tomorrow and I haven't even had anything saying the equipment has been sent.
on 02-10-2022 08:38
Hi there @tburton, thanks for reaching out to us and a warm welcome to the Virgin Media forums.
I'm sorry to hear about the delay of the equipment?
May I ask if you've reached out to Yodel regarding the delivery?
Are you able to confirm what the equipment is that was to be delivered?
I've had a look on my end and I can see that the services are active.
Please let us know.
Kind regards,
Ilyas.
on 02-10-2022 08:43
Hi there @daveeeh, thanks for reaching out to us and a warm welcome back to the Virgin Media forums.
I'm sorry to hear about the lack of communication you've had from us 😞
I've had a look and I can see on my end that the services have been activated.
Can you confirm if everything has been delivered?
Let us know.
Kind regards,
Ilyas.
on 02-10-2022 10:56
Hi,
Yes all delivered and activated however it did take me phoning the pre installation team but got there in the end.
on 02-10-2022 16:08
Hi,
It's sorted now after an email to complaints.
Thanks,
Tim Burton.
on 04-10-2022 16:32
Hello tburton,
That is good news, Thanks for letting us know and sorry for the inconvenience we may have caused you.
If you need anything else, were only a message away.
Gareth_L