New customer - connection to home

[lechocki]

Hi everyone,

I've bought M500 broadband, with an installation date down as 20/08/2022. The property I live at will require some external work. It's a new build with no previous VM connection. The property is rented, and depending on the work required, I may need confirmation from the landlord.

How can I book a pre-installation visit from VM, to explain what needs to be done to connect me? I've struggled to find information on this anywhere? Thank you for your help 

[Vikki_M]

Hi @lechocki

Thank you for your post and welcome to our community. 

A pre visit is usually done as standard however this is to check the external network and not something the customer needs to be home for.

If you would like a visit to speak with the engineer's to get an understanding of what needs to be done, I can speak to the area manager to see if this is something they can arrange for you.

I will send you a private message to get some further details.

Please look out for the purple envelope in the top right of the page and pop me a reply when you can.