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civictiger91
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New customer but no details yet, and I have been charged

Hi,

I signed up to Virgin Media last night (Sunday 6th September) and the first few attempts the site seemed to have failed. I kept trying and eventually (after doing F5 a few times) I finally got billed the £80 set-up fee. However, I still haven't received the follow-up email with the draft contract or any other supporting email.

The site did say I'd have my box arrive on Wednesday 9th September 7am-9am but I am not confident that will be the case.

This is for a rolling-monthly contract.

 

Can anyone help ?  Has anyone had an issue like this before? Seems like I am being ghosted!

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VM-Jon
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Re: New customer but no details yet, and I have been charged

Hi

I can take a look for you, will drop you a message for some more details.

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


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