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gspower92
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New customer , but internet doesn't work

hello , i ve got today quick installation i have 2 questions : 
1. can i plug the cable from router into TV socket ? because on my last provider i've got connection by telephone line and in all my house i have just this and tv's socket's .. 
2. after router installation i need to call back to VM to activate my account ? because when i am checking my service status on website i got this message : 

Account issue

It looks like your service has been disconnected 

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MikeRobbo
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Alessandro Volta
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Re: New customer , but internet doesn't work

1. Not without ethernet to co-ax adaptors.

2. Maybe, VM have recently started pre-activating their equipment, and the box should call "home" and be activated within 30 minutes, however sometimes this fails and the advice is to sign into Service status at the top of this page and run a test against the equipment you are installing. By doing this VM will be able to reboot the box or put you in touch with the right team.

You could also try the following, call 0800 953 9500 to activate the box. You will need the box serial number, and your account number and area code.

You could also try contacting New accounts and Set Up for them to complete the setup and activation. That is 150 from a Virgin landline options 1,1,1 and 4 or 0345 4541111 from any other phone, options 1,1, 2 and 4.

Best time to call is 08:00


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gspower92
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Re: New customer , but internet doesn't work

what kind of co-ax adapter i need ? or how can i make an appoiment for engineer ? because i think that kind of things must be setup by engineer 

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MikeRobbo
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Alessandro Volta
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Re: New customer , but internet doesn't work

VM engineers don't do that kind of stuff.

Have a look on Amazon for 'ethernet over coax adapter'.


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