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Paul2022
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New customer but have modem in property already

on ‎05-04-2022 19:43

Hi guys, just signed up and due to receive a modem on Friday for a quick set up. Thing is, I already have a Virgin modem that wasn't collected when the missus tried to go with someone cheaper. Could I connect that you think?

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japitts
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Re: New customer but have modem in property already

on ‎05-04-2022 22:50

This one comes up in the TV boards occasionally, but I'd be 95% confident the answer is the same.... which is no.

Depending what model the old router is (you've not said), if VM wanted it back then you've done well to not have a non-return charge imposed. VM will also have associated the new kit they're supplying, with your new account.

Even if they wanted to alter the equipment details in this way (and I'm not sure they would), it's probably asking for a whole world of pain from the C/S systems.

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