my quickstart Hub 3 arrived today. My virgin wallbox didn't have the female socket shown in the diagram. Opening it up reveals a male coaxial.
I got a female-to-female TV coaxial plug and tried to connect the Hub using that, but I just get the flashing green arrows. I don't think the TV female-female adaptor made a solid enough connection.
I can't seem to get hold of anyone to book an engineer visit.
Any advice welcome, thanks 🙂
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The isolator is missing, which explains why you don't have the female connector (and protection against power surges). Get VM to send round a tech.
thanks for the tip about getting the Hub activated.
(for info, though, the quickstart kit that turned up at mine terminates in a male at the "connect to the wall box" end).
Anyway I've got a tech coming on Tuesday afternoon now so hopefully they will be able to resolve it without too much hassle.