New customer - New house on hold due to COVID lockdown. Advice?
31-03-202012:34 - edited 31-03-202012:36
I have taken out a new Virgin broadband/phone package that is due to be installed on the 3rd April. Due to the government lockdown, my new-build property is not completed and as a result, not able to move in yet.
Should I set the rescheduled install date to the furthest it can on the dashboard as we have no idea when the property will be ready due to lockdown?
If it's possible to also pause billing until I can move in that would be great too! Trying to avoid calling as they will no doubt be busy and long hold times.
Re: New customer - New house on hold due to COVID lockdown. Advice?
3 weeks ago
UPDATE 17/06 - I have rescheduled twice as still waiting on my property to be completed. It has an expected entry date of June 30th, but I cannot change the install date for the third time. My current schedule is set for the 29th, but the house will not be ready by then.
Been on live chat waiting for over an hour with no response. If ability was reinstated to reschedule for the first week of July that would be great.